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resident questionnaire

We have been in the student housing business for over 30 years. Our success is and always has been based solely on serving you, our residents.

The purpose of this questionnaire is for you to provide us with personal and detailed feedback, so that we may better serve you and future residents in all capacities. All responses MUST be honest and frank in evaluating your apartment, our management staff, and our policies. All information is kept completely confidential, and used only to further our mission: To provide the best off-campus housing in the SU area. Please take this opportunity to give your input, and encourage your roommates to follow your lead. You may mail your completed questionnaire(s) to our office, or simply drop it off in our office mail box, located directly to the left of our front door. We appreciate your time.

1. At move-in how did you find the intial condition of your apartment?
 
Excellent
Good
Fair
Poor
Cleanliness
Painting/wall condition
General repair(applicances, etc.)

Further Comments:

 

2. How would you rate the overall ease of your move in process?

Excellent
Good
Fair
Poor

Further Comments:

 

3. Are the 9-5 rental office hours convenient?
  Yes No

If Not... what would be ideal?
example: (11a-7p,12-8p...)

 

4. Please rate the performance of your building's maintenance technician?
 
Excellent
Good
Fair
Poor
Responsiveness
Ability to repair/solve the problem
Attitude/Professionalism/Customer Service

Further Comments:(please share your building maintenance technician's name.)

As a whole, how well is our maintenance dept. working for you?

 

5. Please rate the performance or our Rental Office staff?
 
Excellent
Good
Fair
Poor
Accessibility
Attitude/Sensitivity
Willingness/Ability to assist you
Follow through
Office Environment

Please share any additional thoughts/feelings about our office staff:

 

14. What factor(s) or employee(s) most influenced how you scored question(13)?

 

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